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Frequently Asked Questions

Answering your Questions



Who can Volunteer?

Volunteers come from many different backgrounds; from students to retired people. They may be people who volunteer skills related to their jobs, or those who simply wish to give some of their spare time. Some volunteers give a few hours once a year, whilst others give a weekly or fortnightly commitment.

Do you offer training to the volunteers?

We provide a high level of support and training relevant to your role. We have several in-house courses which volunteers can access for their own personal development. We also provide induction session to ensure that volunteers are able to carry out their tasks in a safe way. We ensure that volunteers who raise money and campaign for us are also fully supported by the team.

I want to volunteer but there are no vacancies in that team. Do you operate a waiting list?

We are very lucky to have a team of dedicated team of volunteers so in some of our roles we do not currently have any vacancies. If you are interested in a particular role where there are no vacancies, we can keep your details on file for if a vacancy should occur.

What will I get out of volunteering?

Volunteering at the hospice will give you great satisfaction in knowing you are making a difference to patients and families. Our volunteers regularly talk about the immense sense of reward they get from the contribution they make at the Hospice. It also offers a chance to develop new skills and gain valuable experience.

How much time do I have to give as a volunteer?

We have a range of volunteer opportunities from regular volunteering to one-off volunteering at events.

What skills do I need to volunteer?

The majority of our volunteering roles do not require any specific previous  experience as we provide training and support. Qualities we look for are flexibility, common sense and a positive attitude. All volunteers have a staff member who will manage and support them.

I have recently been bereaved, can I volunteer on site at Hospice?

If you have had a recent personal bereavement you will need to wait for at least two years before you can volunteer in the hospice. After the 2 years have passed, it is dealt with on an individual basis as we believe in offering a volunteering role which is appropriate to your emotional health and wellbeing. If you have had a personal bereavement, you can volunteer in an offsite role e.g. in one of our shops or with fundraising.

Do you pay expenses for volunteers?

Yes, you are able to claim out of pocket expenses. We reimburse reasonable travel costs which includes bus fares and car mileage to and from your place of volunteer activity.

What is the minimum age for volunteers?

The minimum age for volunteering onsite at the hospice is 17 (for volunteers aged 17, we require a parental consent form).You can volunteer in one of our shops from 14 years if you are part of an organised programme such the Duke of Edinburgh Award scheme.

What is the maximum age for volunteers?

There is no specific upper age limit for volunteering with us.

My company encourages me to volunteer? Can you help?

We have very limited opportunities for companies to volunteer but we do have a small number of different companies who support us and donate their valuable time. Please contact the Voluntary Services Team to discuss different opportunities.