Compliments, complaints and suggestions
Your feedback is invaluable in order to help us keep improving our services.
How are we doing?
We warmly welcome comments about the service we provide at Arthur Rank Hospice Charity. Whether it is a suggestion, compliment or complaint, your views help us to make sure the quality of our care is consistently of a high standard and meeting your needs.
If a problem arises, we want to know so that we can put it right as quickly as possible.
If you wish to provide feedback, complain or make suggestions please call us on 01223 675777, email email@example.com, write to us at the address found at the bottom of this page or complete the form below.
How to raise a concern or make a complaint
Our How are we doing leaflet (a PDF can be downloaded HERE) explains more about how to raise a concern or make a complaint.
Hospice User Group Member
This service is for us! The User Group gives us an opportunity to let staff know if there are any changes we’d like, they really do listen.
Our HUG (Hospice User Group) is comprised of volunteers, most of whom have had personal experience of the Hospice’s services either as a patient or as a carer.
Members receive training in engaging with patients and carers, and how to listen carefully to their experience.