Your feedback

Compliments, complaints and suggestions

Your feedback is invaluable in order to help us keep improving our services.

Female nurse holding a sign saying please give us your feedback

How are we doing?

We warmly welcome comments about the service we provide at Arthur Rank Hospice Charity. Whether it is a suggestion, compliment or complaint, your views help us to make sure the quality of our care is consistently of a high standard and meeting your needs.

If a problem arises, we want to know so that we can put it right as quickly as possible.

If you wish to provide feedback, complain or make suggestions please call us on 01223 675777, email, write to us at the address found at the bottom of this page or complete the form below.

How to raise a concern or make a complaint

Our How are we doing leaflet (a PDF can be downloaded HERE) explains more about how to raise a concern or make a complaint. 

This service is for us! The User Group gives us an opportunity to let staff know if there are any changes we’d like, they really do listen.

Hospice User Group Member


Our HUG (Hospice User Group) is comprised of volunteers, most of whom have had personal experience of the Hospice’s services either as a patient or as a carer.

Members receive training in engaging with patients and carers, and how to listen carefully to their experience.

We are very keen to expand membership of this important group so if you would like to find out more please see our HUG webpage or contact or call 01223 675777.

Your feedback

  • Please answer the following questions by placing a tick in the appropriate box
  • If you would like to be involved in helping us continually improve our services and join our Hospice User Group, please provide your contact details
  • Read our privacy policy to see how we use your data.
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