Complementary Therapy

Treatment tailored to each person may involve a single therapy or a combination.

The team offer aromatherapy, Zero Balancing, Reiki, Reflexology, therapeutic massage and Indian head massage 

Complementary Therapist giving a hand massage

Our approach 

Our highly trained therapists tailor programmes to each person’s needs.  Sessions provide a safe space where patients and their carers can take a little time out of their daily challenges.  

Treatments may help alleviate many common symptoms such as pain, nausea, insomnia, muscular aches and low mood.  We aim to offer the maximum benefit whilst disturbing the client as little as possible: comfort is everything. 


Under normal circumstances the team would do a brief assessment over the phone when booking the first appointment and then take further details in person at your first session.  

However, due to the situation we currently find ourselves in with the coronavirus pandemic, telephone calls are being made so that we can assess your needs and discuss what treatments we are able to offer at this time.   

The impact of COVID-19 

Usually we provide support both in people’s own homes and at the Hospice.  However, due to government guidance on the coronavirus pandemic, we have had to adapt.   

At present the team is still providing therapies on the Inpatient Unit and at the Hospice, which is COVID-secure, where there is a clinical need. 

They also offer telephone support,  aromatherapy advice and aroma sticks and have put together some online video demonstrations (e.g. self hand massage). 

Video sessions are being offered with individuals and groups to give some guidance on how they can give hand massage to themselves and others.

For those interested in continuing this at home, a short video demonstration will be available soon, to accompany the massage information.  If you would like this, please contact the team direct.

Some short relaxation sessions are also being offered on group and individual video calls.  


The relaxation and stressful aspects of cancer immediately went away. Sarah was so professional I had never had therapy treatment before and was unsure what to expect but from day one Sarah made me feel relaxed and her treatment was wonderful.

November 2020


How many people do the complementary team support?

From April 2019 to March 2020 the complementary team received 227 referrals and saw a total of 238 people.

Therapies we can offer include aromatherapyZero Balancing, Reiki, Reflexology and therapeutic massage (including Indian Head Massage)  

More in-depth information about each of these therapies can be found in the Complementary Therapy leaflet, which is available to download above.   

Before the coronavirus pandemic and lock-down, the team were able to provide outpatient appointments in bespoke therapy rooms in the Hospice’s Bradbury Wellness Centre, on the Inpatient Unit, in people’s own homes or as part of the Day Therapy programme.    

However, due to the current situation, sessions have now moved to telephone and video calls where possible.  We are still exploring different ways to deliver our support and if you are referred to us, we will explain where we are up to with these plans and what would work for you, during your initial assessment.  

There is no set duration for a treatment, although they rarely last longer than an hour, this is your time.  

If you are currently using an Arthur Rank Hospice service, you or your loved ones are welcome to enquire about treatments.  Please ask the doctor or nurse providing your care, to refer you.  

Once a referral has been made the team will be in touch within a week to allocate an appointment or give an indication of when you are likely to be seen.  For more information, please call the team on 01223 675824.

The service is free of charge, but if you would like to make a donation towards your treatment, please let your complementary therapist know, or click here to donate 

Thanks to the dedication, commitment and generosity of the local community and the hard work of our senior leadership team to secure vital contracts with the NHSall our services are free of charge.     

It will cost £10.5 million this financial year to operate our services. We have currently secured £6.98 million from the NHS. meaning that £3.52 million needs to be raised through donationsfundraising activities and trading.   

We are extremely grateful to our local community for the continual dedication, commitment and generosity they show in supporting us to meet this target.

Kate Rudder

Kate Rudder, Complementary Therapist  

Kate is one of the team offering complementary therapies to patients and their families or loved ones. She says: “For patients there is often lots of physical intervention, but as a complementary therapist, I’m not doing that. I meet the person as they are, beyond their illness.