Palliative Care Hub
A free out of hours phone service available to patients, relatives, friends and all healthcare professionals. Providing specialist advice and support to those with life limiting illnesses
The service is available Monday-Thursday 7.00am-2.00pm, then 5.00pm-12.30am and 24 hours on Fridays, weekends and bank holidays.
Dial 111 and select option 3.
How the Palliative Care Hub can help
This service is for anyone that needs specialist palliative care advice or support. It is available to patients, family/friends, carers, GP’s and other heath care professionals (including care and nursing homes when the patient has been identified as palliative).
We will be able to give advice and support where able, signpost to appropriate services, transfer you to another healthcare professional that can better help you or complete necessary referrals to other services.
Our future vision is to provide a 24/7 advice and support line seven days a week, that can be accessed by patients, family, friends, carers and all health care professionals in the event of needing specialist palliative care advice.
Calling this advice line will put you in direct contact with one of our dedicated Clinical Nurse Specialists, who will aim to support you and ensure you feel safe and confident in the care you are receiving.
Due to the current pandemic we are only able to provide out of hours cover – access to support during the day will be via your GP or your Palliative care specialist teams.
When is the service available
From Monday 30 August 2021 the service changed the hours to be available Monday-Thursday from 7.00am -2.00pm and 5.00pm-12.30am and 24 hours on Fridays, at the weekend and bank holidays.
It is hoped that we will be able to move to a 24 hours service, 7 days a week later in the year.
You can contact us by calling 111 and selecting option 3 to speak to a clinical nurse specialist.
Call: 111 and select option 3
What do I do if I can’t get through on the phone immediately?
If you can’t get through to us on your first attempt, please leave us a voice message with your name, number and reason for calling and we will aim to call you back within 60 minutes. If however, you do not hear from us within this time, please call us back via 111 option 3.
Do I have to be known to a Hospice or a palliative care team?
No you don’t. Anyone that has been diagnosed with a life limiting illness can access our service.
How and where will you store my personal data?
Your medical records will be stored on the database your GP uses. This information will be secure and only accessible to health care professionals that are granted access and are directly involved in your care.
The team will keep a series of auditing data on file within the Arthur Rank Hospice – this will be stored securely and destroyed when no longer required for auditing purposes.
Some calls may be recorded for monitoring and training purposes.
How can I find out more about the Hospice's other services?
Are your services really free of charge?
Thanks to the dedication, commitment and generosity of the local community and the hard work of our senior leadership team to secure vital contracts with the NHS, all our services are free of charge.
It will cost £10.5 million this financial year to operate our services. We have currently secured £6.98 million from the NHS. meaning that £3.52 million needs to be raised through donations, fundraising activities and trading.
We are extremely grateful to our local community for the continual dedication, commitment and generosity they show in supporting us to meet this target.