Carer Support Service
We are starting a fortnightly carer support service within the Living Well Service for unpaid carers who are providing support to someone being supported by Arthur Rank Hospice Charity
How and when we can support you
The support service runs fortnightly on Wednesdays.
We provide targeted support by assessment of carer needs followed by ongoing support as required.
This support can be provided via telephone, video call, or face-to-face meetings at a convenient time.
The Healthcare Assistants providing this service are trained in using the Carer Support Needs Assessment Tool.
FAQs
Who can attend and how would I be referred?
The service is open to anyone caring in an unpaid capacity for people using Arthur Rank Hospice services, both at Shelford Bottom (Cambridgeshire) and at the Alan Hudson Day Treatment Centre (Wisbech and the Fens).
If the person you are caring for attends our Living Well Service, you can contact this team either in person, on 01223 675820 or by emailing livingwell.service@arhc.org.uk.
If the person you are caring for is being supported by another service, please contact our Central Referrals Team on 01223 675800 (9.00am-5.00pm Monday to Friday). Please note, it may take up to three days for referrals to be processed.
You can self-refer or be referred by your GP or another healthcare professional (with your permission).
It’s hard to commit two hours to attend – can I just come for part of the meeting?
Absolutely. The speakers’ part of the meeting runs from 2.15pm to 3.15pm. You can come either for that part, or for the peer support section afterwards.
Can I just join for some of the sessions?
Yes, you are welcome to join as many or as few sessions as you like.
Will you have any face-to-face sessions?
This support can be provided via telephone, video call, or face-to-face meetings at a convenient time.
What happens when I’ve finished all the sessions in a programme?
You can continue to join for guest speaker presentations or for the peer and social support time. Occasionally carers remain in contact with each other informally, outside of Arthur Rank Hospice Charity.
What happens if my needs change?
If your needs change after your support has finished, you can re-refer and a new assessment can be completed to discuss your further needs.
How long will the support last?
This varies depending on the circumstances.
Meet Julie
Julie has been working in the Living Well Service as a Healthcare Assistant since March 2022. She has experience in the care sector.