Telephone: 01223 675777
Contact us   Reception 01223 675777  In-Patient Enquiries 01223 675900  Fundraising Office 01223 675888   
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How do I apply?

The next step...


We value all of our volunteers and the time they generously give, and while we would like to welcome you on board immediately, we hope you understand that we have a duty of care to you, our patients and their relatives as well as our organisation to ensure the environment and role are right for you.

For these very same reasons, our volunteer recruitment process includes the following stages:

Step 1 - Volunteer Application form

1 Please click on this LINK to complete an online application form, this will takes you to the Better Impact page to complete the volunteer application form. 

2 If you don’t have a Better Impact account, please create an account on left hand side. You will be redirected to the Arthur Rank Hospice application form.

3 If you already have a Better Impact account, please go ahead and log in on right hand side. You will be redirected to the Arthur Rank Hospice application form.

4 Once signed in, complete all the sections with your most current information

5 Click "Submit Application" on the lower right hand side 

If you need any help to fill in this application, please call us on 01223 675872 or email 

Step 2 - Interview
Once your application is successful we will invite you to attend an Interview .This will be an informal interview which will be conducted by the Recruitment and Training Coordinator. This will give you an opportunity to showcase your skills/abilities and how you can develop them in the role and in the growth of the Hospice.
Step 3 - References and DBS
At this stage we will contact both the referees which you have provided on your application form. You will need to complete a Disclosure and Barring Service (DBS) check if you will be involved in patient related roles. The DBS check takes a few weeks to be processed and this may cause a slight delay in you starting to volunteer with us. However this is an important part of the recruitment process to protect our service users, staff and volunteers at the Hospice.

Step 4 - E-learning
As part of the recruitment process you are required to complete some mandatory online training. This includes Health and Safety, Equality and Diversity, Manual handling load- Level 1, Infection prevention and control and Information Governance. We will send you the details of this over email and you can complete it at a time to suit you.

Step 5 - Induction Session (usually every other month)
This session gives you an introduction to volunteer activity at Arthur Rank Hospice Charity. There will also be sessions delivered by members of staff to help you prepare for what you may encounter in a hospice environment. These sessions are informative and friendly. 
Step 6 - Shadowing with Volunteers
This is the very last stage before you start volunteering with us! During this session you will be shadowing one of our regular volunteers in the role you are interested in. Once you are comfortable in handling the role alone, then you will be ready to start volunteering on your own.
It can seem like there are a lot of steps to go through so it is important that you are in a position to be able to commit to volunteering with Arthur Rank.