COVID-19: overview shops and retail

  • 21 April 2021

Share this article

Shops team behind the counter at our Mill Road charity shop

Please note that all updates on this website page submitted before December 2020, are now out of date




LATEST UPDATE: Friday 1 April 2022
  • Mask wearing is left to the discretion of our customers.
  • We continue to provide hand sanitizers in our retail outlets and invite you to use them when you visit us.
  • If you are displaying symptoms of COVID-19 or feeling unwell please do not visit.

Easter Opening Times 

Please note all our Shops and Retail Hub will have the following opening hours during the Easter Bank Holiday weekend 15-18 April 2022:

Friday 15 April (Good Friday)  – 10am-4pm

Saturday 16 April – Normal opening hours

Sunday 17 April (Easter Sunday) – CLOSED

Monday 18 April (Easter Monday) – 10am – 4pm


Wednesday 22 December 2021

Festive Opening Times

For the Festive opening times for our Retail Outlets, Bistro and Salon HD please see this news page:

21 April 2021

Shops and Retail Hub

All five of our shops re-opened from Monday 12 April 2021. Please see our website for opening times.

All safety measures which were put in place after the last lockdown, to keep our colleagues, volunteers and customers safe will remain. Please continue to adhere to the social distancing, mask wearing and hand sanitizing rules as before.

Our Retail Hub re-opened on Tuesday 13 April 2021. Please note the hub will now be open for shopping 5 days a week (from Tuesday-Saturday).


Due to the generous donations from our community our Retail Hub is full to the brim! Please hold on to your donations and we will let you know when we are able to take them from you. 

From 12 April donations to our shops (and from 13 April to our Retail Hub) can be dropped off (if they are open) after 10.00am until they are full to the daily maximum. As it is difficult to predict a time for this, please telephone the individual shop or Hub before you set off for a special journey with donations. Telephone numbers for our shops and retail hub can be found on our website:

We are really looking forward to seeing our customers again and receiving the much needed donations. We predict we will be busy accepting donations, especially in the first few days of opening and we are planning ways to make this as safe and easy transaction for you and our colleagues. Thank you for your patience and understanding.

UPDATE ON Wednesday 23 December 2020 – In response to current restrictions for Cambridgeshire

Until further notice:

  • Our shops and Retail Hub, all remain closed for shopping and donations.
Friday 27th November 2020- In response to current understanding of the new national restrictions

Our high street charity shops and retail outlets will reopen from Thursday 3rd December 2020.  This includes:

  • The Retail Hub, Sawston/Pampisford
  • Woollards Lane, Shelford
  • Regent Street Cambridge
  • Mill Road Cambridge
  • Burleigh Street Cambridge
  • High Street Cottenham

Please see the new opening times and days for each shop by clicking their individual website pages HERE  

We very much welcome your pre-loved donations which can be dropped off at our Retail Hub and shops at:

Sawston/Pampisford  – Tuesday, Wednesday and Thursdays (from Tuesday 8th December 2020). We can also collect larger items of furniture.

Cottenham  –   Tuesdays in the shop until we have reached full capacity.

Mill Road     –   Mondays and Thursday until we have reached full capacity.

Regent Street –  Mondays and Thursday until we have reached full capacity.

Burleigh Street  – Tuesdays and Fridays until we have reached full capacity.

Great Shelford  –  Saturdays until we have reached full capacity.

If you are are making a special journey to drop off your donations we would advise you telephone ahead to make sure the shop is able to take your donations on the day. You can find the individual telephone numbers of our shops and retail hub on our website HERE. 

Update 3.00pm, Tuesday 3 November – In response to current understanding of the new national restrictions 

Our high street charity shops and retail outlets will be temporarily CLOSED, after Wednesday 4 November.  This includes:

  • The Retail Hub, Sawston
  • Woollards Lane, Shelford
  • Regent Street Cambridge
  • Mill Road Cambridge
  • Burleigh Street Cambridge
  • High Street Cottenham

Please note, this also means that donations can NOT currently be dropped off at any of our outlets. We truly value your donations, which make an amazing contribution to the funds each shop raises for the Hospice, so are asking you to please hold on to your donations until we are once again able to accept them in our shops.


Update on Wednesday 28th October 2020 – Shop opening times and donations info 

Opening times and days:

Please see the new opening times and days for each shop by clicking their individual link HERE


It is advisable to phone ahead before making a special journey to drop off your (much wanted) donations to us. Please also visit the information further down this page (under ‘Update on Thursday 16 July – Shops reopen on Monday 6 July’), which details the restrictions we have in place regarding donations.

However, as a quick guide you can usually drop off your donations to our shops on:

  • Burleigh Street – Tuesdays to Sunday
  • Mill Road – Tuesdays and Thursdays (please phone ahead first)
  • Regent Street – Thursdays and Sundays
  • Cottenham (to the van at the front of the shop) – Tuesdays (10.00am-1.00pm or before if the van is full)
  • Great Shelford – Saturdays and Sundays (please phone ahead first)
  • Retail Hub, Sawston – Monday to Saturday (but closed Wednesday 4th and Thursday 5th November 2020)


Update on Thursday 16 July 2020 – Shops reopen on Monday 6 July

In light of the government’s recent changes to retail sector rules, we are pleased to announce that we will be re-opening our charity shops, with each store reducing their opening hours and days.

When we placed temporary closing notices in our Charity Shop windows back in March we had no idea of the scale of what we were about to encounter.

Our retail staff and volunteers took an unplanned break and despite the many professional and personal challenges, in true #TeamArthur style, they remained positive and keen to return to welcome our customers. As soon as we were able our teams started to prepare to safely re-open our shops.

You can be reassured that we have taken all measures to ensure our customers, donors, staff and volunteers (when they return) are kept safe whilst we continue to comply with the government’s current guidelines. From Monday 6th July 2020, our charity shops will be opening from 10:00am – 4:00pm on the following days:

  • Burleigh Street, Cambridge – Wednesdays, Thursdays and Saturdays
  • Mill Road, Cambridge – Mondays, Thursdays, Saturdays and Sundays
  • Regent Street, Cambridge – Tuesdays, Fridays, Saturdays and Sundays
  • High Street, Cottenham – Mondays, Tuesdays, Fridays and Saturdays
  • Woollards Lane, Great Shelford – Fridays, Saturdays and Sundays

This carefully constructed plan allows at least one of our shops to be open to customers each day of the week.

We have also introduced a new till system to easily transact your purchases and a paperless system if you would like to support the charity further by signing up for gift aid.


In addition we have been working hard to arrange a safe way for you to continue to donate your pre-loved items to Arthur Rank Hospice Charity, as helping us to raise vital funds is as important as ever.

The reduced opening days to our charity shops will allow for the recommended 72 hours resting time for donations to our shops in Burleigh Street and Mill Road in Cambridge. Please note we are open on Thursdays at our Mill Road shop but unable to take donations on that day.

We will provide a white van on a Tuesday from 10am-1pm to our shop in Cottenham, situated on the High Street, which will be parked in front of the shop for anyone wishing to donate items to our charity. Please note once we have a full van we will not be able to take anymore donations on that day.

Due to space and parking restrictions sadly we are currently unable to take donations at our Regent Street shop in Cambridge and Woollards Lane in Great Shelford. We will continue to review the situation and keep you informed of any changes.

UPDATE: Thursday 17 July: Please note that following our first week of accepting donations, we have had to make some adjustments

Due to limited capacity in each shop alongside the resting time needed for donations according to government guidelines, once we have reached full capacity, we will be unable to take further donations until the following week. Our Shop Managers will put a notice up in the window of each shop once the space available for donations has reached its limit. They will be able to tell you when further donations can be delivered. We would like to thank you for your generous donations which are of great value to us, thank you for your cooperation and understanding and apologise for any inconvenience  this causes.

Number of people in the shops at one time
To ensure your shopping experience continues to be a safe and positive one we will limit the number of people allowed in the shop at any one time. The amount of people will differ depending on the size of each of our individual shops. Customers will notice a new signage board displaying this information outside the shops.

Layout of the shops
The layout and amount of stock we display in our shops has been adapted to create more space which enables our customers to spacially distance.

We look forward to welcoming our customers again. For all of us at these unusual times, it really is work in progress. We will ensure to keep you updated with any further changes so please keep checking our social media pages, shop windows and our website news pages.

Joan Smyth, Head of Retail at Arthur Rank Hospice Charity adds:
“We are delighted that we are now able to start preparing our shops for opening and we would like to thank everyone for their patience and support during these unusual times!

News on our new retail hub is that things are moving forward, so keep a look out for more coverage on this over the next few weeks too.”

If you require further information please email: or telephone our main reception 01223 675777.