COVID-19: overview clinical services

  • 24 March 2021

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Doctor Jenny wearing burgundy scrubs and a facemask on the Inpatient Unit
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LATEST UPDATE: 19 July 2021 – visitors to the Inpatient Unit

For the latest information on visiting the Inpatient Unit, please visit our COVID-19 news website page here.

Tuesday 3 November 2020 – Delivery of clinical services will continue on current model

Please find below a summary as to how our clinical services will proceed as of Thursday 5 November, in response to current understanding of the new national restrictions.

INPATIENT UNIT

  • We are admitting patients
  • For information about visiting our In-Patient Unit please click HERE for the latest information and updates

HOSPICE AT HOME & COMMUNITY SERVICES

  • Services will continue to be provided in line within the current model, with as much provision as possible being provided via telephone and online support
  • Home visits will be arranged depending on clinical need
  • We continue to provide essential Hospice at Home care and support

ALAN HUDSON DAY TREATMENT CENTRE (WISBECH)

  • Day Therapy: the team continue to support patients on the telephone or through video calls
  • A small number of Day Therapy patients are attending sessions at the Centre, which is a COVID-secure environment
  • Treatments are continuing as normal within enhanced infection control measures in place
  • If required and in special circumstances, the service has expanded to deliver treatments in patients’ own homes. If you are expecting to see a member of the team and have not yet received a call, please do contact the team on 01945 669620
  • The Centre’s specialist palliative care team continue to support North Cambs Hospital’s Trafford Ward with their end of life and palliative care beds
  • Hospice at Home and community services are being managed as per the update under ‘HOSPICE AT HOME & COMMUNITY SERVICES’, above

LIVING WELL SERVICE 

  • Support continues to be provided to patients through telephone and video calls and other online methods
  • ‘Drop in’ seated exercise sessions are taking place on Zoom for the Tuesday, Thursday, Friday and Wednesday (social) groups
  • Face to face sessions continue to take place on a Friday with up to six attending, which may be a combination of patients and carers based on clinical need
  • To find out more how the team have evolved to this new working model click HERE to read ‘An Unexpected Chapter – Day Therapy on our news pages (initially shared October 2020).

PATIENT & FAMILY AND BEREAVEMENT SUPPORT

  • Patient and Family Support Services have moved as much possible to telephone and online support
  • In-person visits are taking place where there is a need
  • Bereavement Support Groups up to a limited number are meeting face to face, where appropriate, in the COVID-secure environment of the Hospice

LYMPHOEDEMA SERVICES

  • In-person appointments continue where it is felt there is a clinical need
  • Appointments and support are also being provided via telephone and video call

OUTPATIENT & PAIN CLINIC APPOINTMENTS

  • Where there is a clinical need, patients will be seen at the Hospice face to face
  • Support is primarily being provided by video or telephone calls

TELEPHONE ADVICE SUPPORT

  • Running as usual for healthcare professionals

 

Tuesday 23 March 2020 – Changes in delivery of clinical services

We have made some further changes to delivery of clinical services in light of the newest guidelines on COVID-19.  In order to keep our Inpatient and community services running, we have (where necessary and appropriate) redeployed colleagues into clinical support roles.

Please see below for an overview of the overarching changes made to our clinical services, but please be aware that this is subject to constant review.

INPATIENT UNIT

We are still admitting patients. In light of latest guidance we are having to review the restrictions on visitors and these may be subject to immediate change in response to the current situation.  If you have a loved one who is being cared for, and wish to visit, please call to check with the Inpatient Unit team that this is possible before leaving home, on 01223 675 900.

For visitors to our In-Patient Unit please click HERE for the latest information and updates.

HOSPICE AT HOME & COMMUNITY SERVICES

These services are still being provided but in line with many, we are moving as much provision as possible to telephone and online support. We will still visit if a visit is needed and we are still providing overnight Hospice at Home care and support.

ALAN HUDSON DAY TREATMENT CENTRE (WISBECH)

Day Therapy has been closed but the team continue to support patients on the telephone or through video calls.Treatments are continuing as normal within enhanced infection control measures in place. If required and in special circumstances, the service has expanded to deliver treatments in patients’ own homes.  If you are expecting to see a member of the team and have not yet received a call, please do contact the team on 01945 669620.

The Centre’s specialist palliative care team continue to support North Cambs Hospital’s Trafford Ward with their end of life and palliative care beds. Hospice at Home and community services are being managed as above.

DAY THERAPY 

7 October – Update on an’Unexpected Chapter’ for Day Therapy, explaining how the service has evolved to telephone and online support, visit the story by clicking HERE.

We have made the difficult decisions to close our Day Therapy services, although telephone support is still being provided.

PATIENT & FAMILY AND BEREAVEMENT SUPPORT

We have commenced moving as much as possible to telephone and online support and this provision is likely to increase where visits are no longer possible.

LYMPHOEDEMA SERVICES

In person appointments are now ceasing, with appointments and support to be provided via telephone and video calls and online methods. All current patients will be contacted by our colleagues.

OUTPATIENT APPOINTMENTS

These are ceasing, with new methods of support being put in place, such as telephone and video calls and online methods. All current patients will be contacted by our colleagues.

TELEPHONE ADVICE SUPPORT

Running as usual for healthcare professionals.