Latest news in response to COVID-19

  • 16 July 2021

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Healthcare assistants wearing masks and gloves, next to Reception desk, Inpatient Unit
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LATEST UPDATE: From Monday 19 July 2021 – Inpatient Unit visitors

Please note the updates to visiting arrangements to our In-Patient Unit

Face Coverings and Social Distancing continues

From Monday 19th July 2021 the Government has announced the end of current legal restrictions introduced to help manage the COVID-19 pandemic. However, England’s Chief Nurse has reminded the public that everyone accessing or visiting healthcare settings must continue to wear a face covering and follow social distancing rules.

Public Health England’s infection prevention control guidelines are set to remain in place for all staff and visitors, including in this Hospice.

Staff, patients and visitors are expected to continue to follow social distancing rules when visiting any care setting as well as using face coverings, masks and other personal protection equipment.

Visiting the Hospice 

Please do not visit if you have any symptoms of COVID-19 or are feeling generally unwell or if you have been asked to self-isolate by NHS Test and Trace.

Please wash your hands thoroughly before entering the Inpatient Unit and on leaving and regularly in between.

We ask all visitors using the communal areas to observe social spacing and when using the kitchen one family is permitted at a time. Please wash your hands before and after using any items and use the wipes provided to wipe down any areas that have been touched once you have finished using this space.

Testing at home before your visit

We also ask that visitors complete a Lateral Flow Device Test twice weekly at home prior to visiting. Testing before you visit the Hospice provides greater protection for us all. It minimises the risk of people coming into the building who may be unknowingly spreading the virus. You will need to register your test and result and we will ask you to show your most recent test result when you arrive on the unit. Tests can be obtained from the following link. www.gov.uk/get-coronavirus-test

Whether you are testing at home or are being tested for work or other purposes, please provide proof of a recent negative test when you visit. Testing remains one way that we can help in the battle against coronavirus, as well as washing your hands, wearing a face mask, social distancing, and adequate ventilation. These all help to protect your loved ones, staff, volunteers and other visitors to the Hospice.

On arrival to the Inpatient Unit, staff will ask to see the confirmation text/email. Test results can be valid for up to four days. Please talk to a member of staff if you are having problems obtaining your test kits or if you have any questions or queries.

Once again, we ask that if you or a member of your household are displaying any symptoms of COVID-19 that you do not visit. Staff will happily keep you updated. iPads and Facebook portals are available for patients to use to maintain contact with their loved ones.

Thank you for your continued support with our efforts to keep loved ones connected and keeping everyone as safe as possible if you wish to discuss any of the contents of this letter please ring 01223 675 900 between 9am – 5pm Monday to Friday.

You can download a letter detailing the above information about visiting the Inpatient Unit HERE

Monday 17 May 2021 – Inpatient Unit visitors

  • Please observe the Government rule of 6 or two households at one time. Visitors numbers are no longer restricted to two visitors per 24 hours.
  • We require you to self-test prior to coming into the Hospice (please see details below) and to wear PPE during your visit.
  • You may be asked to wait outside whilst staff enter the room to attend to care needs.

Thank you for your continued support with our efforts to keep loved ones connected and keeping everyone as safe as possible. Please call the Inpatient Unit ahead of your visit if you need to check anything or have any queries, on 01223 675900.

All other clinical services remain as detailed in our Overview of Clinical Services page

Monday 12 April 2021 – Inpatient visiting and testing

Please note – we try our best to keep this page as up to date as possible, but as the situation changes we may need to make rapid changes, which may not yet have been communicated here.

Testing at home before your visit

From Friday 9 April 2021 the Government has introduced the ability for all households to obtain Lateral Flow Device Test (LFD’s) to test twice weekly at home.

Testing before you visit the Hospice provides greater protection for us all as if your test is positive, you have not travelled to and entered our Hospice building.

Therefore, with effect from Monday 12 April we will no longer offer visitor testing on site. Our last day of visitor testing at the Hospice will be Sunday 11 April.

  • We are asking that you to continue with your twice weekly testing from home prior to visiting.
  • You will need to register your test and result and we will ask you to show your most recent test result when you arrive on the unit.
  • Tests can be obtained from the following link. www.gov.uk/get-coronavirus-test
  • Whether you are testing at home or are being tested for work or other purposes, please provide proof of a recent negative test when you visit.

Testing remains one way that we can help in the battle against Coronavirus, as well as washing your hands, wearing a face mask, social distancing, and adequate ventilation. These all help to protect your loved ones, staff, volunteers and other visitors to the Hospice.

On arrival to the Inpatient Unit, staff will ask to see the confirmation text/email. Test results can be valid up to 4 days. Please talk to a member of staff if you are having problems obtaining your test kits or if you have any questions or queries. You can call us on 01223 675777 or 01223 675900.

Once again, we ask that if you or a member of your household are displaying any symptoms of Coronavirus that you do not visit. Staff will happily keep you updated. iPads and Facebook portals are available for patients to use to maintain contact with their loved ones.

Inpatient Communal Area 

On Monday the 12 April we will also be opening the inpatient unit communal areas.

We ask all visitors using the communal areas to observe social spacing and when using the kitchen one family is permitted at a time. Please wash your hands before and after using any items and use the wipes provided to wipe down any areas that have been touched once you have finished using this space.

Visitor Numbers

Visitor numbers will currently remain at two visitors per patient in a 24-hour period. This will be reviewed in accordance with government guidelines.

Due to these increased measures, please be aware ad-hoc visits are no longer possible.

Please call the Inpatient unit (Tel above) to arrange your visit if you are not already within the two permitted visitors per day.

All other clinical services remain as detailed in our Overview of Clinical Services page.

Thank you for your continued support with our efforts to keep loved ones connected and keeping everyone as safe as possible.

Details of the above in a letter can be downloaded here: April Update Visitor Letter 2021.

Tuesday 19 January  – Inpatient Unit visiting restrictions and testing

Please note – we try our best to keep this page as up to date as possible, but as the situation changes we may need to make rapid changes, which may not yet have been communicated here.

Please call the Inpatient Unit ahead of your visit if you need to check anything or have an queries, on 01223 675900.

  • We continue to permit two visitors per 24 hour period
  • Testing is taking place from 9am-5pm, seven days a week, as you enter the Hospice. P
  • Please familarise yourself with the testing process which we detail in this letter, prior to your visit:
  • Due to these increased measures, please be aware ad-hoc visits are no longer possible
  • Please call the Inpatient unit (tel above) to arrange your visit if you are not already within the two permitted visitors per day
Tuesday 5 January 2020  – Inpatient Unit -(refreshed Tuesday 6 January 2020 to include information around testing)

In light of the government announcement last night, we have once again reviewed our visiting arrangements and we have taken the difficult decision to reduce the number of daily visitors to our Inpatient unit.

  • We will be permitting two visitors per 24 hour period. We will continue to review this weekly.
  • We can also confirm visitor testing will commence from Thursday 7 January.

All other clinical services remain as detailed in our Overview of Clinical Services page.

Thank you for your continued support and understanding.

Wednesday 23 December – In response to current restrictions for Cambridgeshire and highlighting new information for visitors

Sadly, as in the first lockdown, our Shops and Retail Hub, Bistro, Education & Conference Centre and Hair Salon will be closed until further notice.  When this situation changes, we will share updates on the website pages linked to above.

If you were intending to visit the Hospice in the upcoming weeks, please read our visiting arrangements detailed here: Letter For Visitors Dec 23 2020

Tuesday 3 November – In response to current understanding of the new national restrictions
Clinical services

Our clinical services will continue on their current model. For a summary of what this means for each service, please visit our ‘overview of clinical services’ news page

The rules for visitors to our Inpatient Unit are as follows:

  • Please do not visit if you or anyone in your family have symptoms of COVID-19 or have tested positive for COVID-19 until you no longer have symptoms (after a minimum of 7 days) and the recommended isolation period of 14 days has ended.
  • Visitors can enter the Inpatient Unit via the main Hospice reception
  • Face coverings must be worn at ALL times with regular hand washing, prior to entering the Inpatient Unit, before, during and after being bedside, when leaving the Unit and when they arrive home
  • There will be a limit of 4 people that can visit per 24 hours, but only 2 visitors can be in the room at the same time
  • We are sorry that all communal areas will be closed to visitors and patients
  • Visitors are asked to remain in the loved one’s room at all times. Plastic chairs will be outside of rooms for when care is being given to patients. Visitors will be asked to wait outside of the rooms on these chairs only
  • Staff will be wearing Personal Protective Equipment (PPE) to ensure that they can keep the patients, visitors and themselves as safe as possible
  • If children wish to visit, then please discuss this with the Nurse in Charge and this will be taken on a case by case basis
  • Pets may visit but must remain in the room
  •  We recognise that human touch is so important so, if you do touch your loved one, then please wash your hands before and as soon as possible afterwards

Please note that these guidelines will regularly be reviewed and are subject to change at short notice.

All visitors and patients visiting the Hospice must wear face covering (for further details please visit section titled ‘Update July 2020 – Face Coverings’, below).

Shops and retail outlets

Our shops and retail outlets, including our new Retail Hub at Sawston, will be closed after Wednesday 4 November (please note, this also means that donations can NOT currently be dropped off at any of our outlets).

For further details, please visit our ‘overview from our charity shops’ news page

Wider community services

The Education & Conference Centre is COVID-secure and will therefore continue with its bookings and education programme. Courses and training will be delivered online where viable.

Our Bistro is closed to the general public. We are still providing food to patients and families.

Salon HD will close after Wednesday 4 November.

Arthur’s Shed remains closed for all community activities and sessions, as it has throughout the spring and summer

For further details please  visit our ‘overview of wider community services’ news page.

 

Wednesday 23 September – Visitors to our Inpatient Unit (update)

As part of our on-going review of visiting arrangements, please note we can now welcome a maximum of four (4) visitors in a 24 hour period, two (2) visitors in the patients room at any time.

If visitors are members of the same household, we may be able to offer greater flexibility and we would ask that you please discuss this with the nurse in charge of the Inpatient Unit in advance of your visit, on 01223 675 900. Thank you in advance for your support and co-operation.

Friday 18 September – Face coverings 

All visitors (expect those whom are exempt) will be required to wear a face covering when visiting the Inpatient Unit, when in the patients room and in communal areas.  Please see further details under ‘Update July 2020 – Face Coverings’, below.

3 September 2020 – More colleagues return to work

Please click HERE to visit this news page and read more about how more colleagues are returning to work.

Monday 3 August – Communal areas reopen 

Communal areas within the Inpatient Unit, such as the breakout areas and corridors are now open to visitors. Please note that face masks need to be worn (further details can be found under ‘Update July 2020 – Face Coverings’, below).

Friday 31 July – Reflections on the impact of COVID-19

Sara Robins, our Director of Clinical Services reflects on the many changes caused by COVID-19 and a new way of working: click HERE to read the article on our news pages.

Friday 24 July – Risk Assessments completed and available 

We have completed Risk Assessments for our Offices, Bistro, Retail outlets and for visiting patients at home. These can now be downloaded via the COVID-19 Risk Assessments page, under About Us Menu and Governance pages.

July 2020 – Face Coverings

To make sure we are doing our best to keep everyone safe, it is now compulsory to wear a face covering in the Hospice.  This includes:

  • When entering the Hospice to speak to reception/a member of staff
  • When dropping anything off to reception/fundraising
  • When purchasing items from reception,
  • When accompanying a patient to an appointment
  • Upon entry when visiting (our Inpatient Unit colleagues will explain the procedure for the ward)
  • At all times when moving around the Hospice
  • In the Inpatient Unit both communal areas and in the patients room

You can wear your own mask (disposable masks will be available on main reception and the Inpatient Unit reception desk if required).  We appreciate not everyone can wear a face covering therefore, if possible, please explain this to staff upon arrival.

Friday 12 June 2020 – Visitor restrictions (update) 

We understand that during this difficult time this is hard for you, and whilst we understand this is not a substitute for you being with your loved one constantly, we want to reassure you that our staff will be caring for your loved one, ensuring that they are not alone.

Please do not visit if you or anyone in your family have symptoms of COVID-19 or have tested positive for COVID-19 until you no longer have symptoms (after a minimum of 7 days) and the recommended isolation period of 14 days has ended. 
  • There will be a limit of 4 people that can visit per 24 hours and they can visit together if they wish, but only 2 visitors can be in the room at the same time, with the other 2 in the garden.
  • We recognise that groups of 6 can meet outside now. If you would like to meet with your loved one outside, we will do our best to facilitate if possible, but need social distancing needs to be maintained. Please discuss any requests like this with the nurse in charge before making any arrangements
  • A limit of 2 visitors in the patient’s room at any one time
  • Whilst visiting your loved one we will ask you to maintain social or spatial distancing when a member of staff enters the room and we may ask you to step out of the room for a short period.
  • You must adhere to strict hand-washing when entering the building, your loved one’s room, upon leaving and when you get home.
  • We recognise that human touch is so important so, if you do touch your loved one, then please wash your hands before and as soon as possible afterwards.
  • Staff will be wearing Personal Protective Equipment (PPE) to ensure that they can keep the patients, visitors and themselves as safe as possible
  • If children wish to visit, then please discuss this with the Nurse in Charge and this will be taken on a case by case basis.
  • Pets may visit but must remain in the room.
  • Visitors are asked to remain in the loved one’s room at all times.
  • We are sorry that all communal facilities are out of use until further notice.
August 2020 – Communal areas now open
  • Communal areas including the break out spaces, and corridors for access to bedrooms, are now open to those who wish to use them. Please note that face-masks must be worn by visitors using these areas.
  • Please ask a member of staff for drinks at any time during your visit, by ringing the call bell.
  • We have a supply of iPads and Facebook portals that can be loaned to the patient free of charge, this will enable you to communicate using digital applications. A member of staff can help set this up.
  • Please continue to contact the Inpatient Unit on 01223 675 900 for an update on your family member.
Thank you for your understanding and if you wish to discuss any of the above please ring 01223 675 900 between 9am – 5pm Monday to Friday.
3 June 2020 – Visitor restrictions Inpatient Unit (update)
Please do not visit if you or anyone in your family have symptoms of COVID-19 or have tested positive for COVID-19 until you no longer have symptoms (after a minimum of 7 days) and the recommended isolation period of 14 days has ended.
  • There will be a limit of 2 people that can visit per 24 hours and they can visit together if they wish. However, other family members can visit outside and communicate through the window with their loved one (each Inpatient Unit bedroom has a window out onto a garden patio).
  • Whilst visiting your loved one we will ask you to maintain social or spatial distancing when a member of staff enters the room and we may ask you to step out of the room for a short period.
  • You must adhere to strict handwashing when entering the building, your loved one’s room, upon leaving and when you get home.
  • We recognise that human touch is so important so, if you do touch your loved one, then please wash your hands before and as soon as possible afterwards.
  • Staff will be wearing Personal Protective Equipment (PPE) to ensure that they can keep the patients, visitors and themselves as safe as possible
  • If children wish to visit, then please discuss this with the Nurse in charge and this will be taken on a case by case basis.
  • Pets may visit but must remain in the room.
  • Visitors are asked to remain in the loved one’s room at all times.
  • We are sorry that all communal facilities are out of use until further notice.
Please continue to contact the Unit on 01223 675 900 for an update on your family member.
Update at 11.30am Tuesday 21 April 2020 – Visitor restrictions Inpatient Unit (update)

In line with government guidance we are only able to allow one visitor per patient per day, However, other family members can visit outside and communicate through the window with their loved one (each Inpatient Unit bedroom has a window out onto a garden patio). Please call us on 01223 675 900 prior to visiting.

20 April – A special thank you from our Inpatient Unit team 

 

4.30pm, Thursday 9 April 2020

Our CEO Sharon Allen, responds to the government’s announcement about funding for front-line charities. Please CLICK HERE to read this news story.

Tuesday 7 April 2020 – Charity issues SOS!!

Despite the extremely adverse circumstances, we continue to provide front-line care to people across Cambridgeshire, knowing we only get one chance to get end of life care right.  We need to ensure that we can carry on delivering essential care now, whilst ensuring services remain sustainable into the future.

Are you able to Support Our Services? Please CLICK HERE to visit our SOS website page to find out more and help us by sharing the website page arhc.org.uk/sos far and wide! Together we will get through this, because we are #TeamArthur. Thank you in advance for your support.

Monday 31 March 2020 – Visitor restrictions, Inpatient Unit (update)

Anna, Ward Sister explains that we have had to change our visiting restrictions to the Inpatient Unit, as of the morning of Tuesday 31 March 2020. Please call us on 01223 675 900 prior to visiting.

In case you are unable to watch the video for any reason, here is a transcript for you:

Hi, I’m Anna, Ward Sister at Arthur Rank Hospice Inpatient Unit. Just to say, our visiting guidelines have changed as of Tuesday 31 March, in order to protect our patients, staff, visitors and volunteers.Our new restrictions are: Only one visitor, per patient, per day When visiting please remain in the room of the person you are visiting at all times If you or anyone in your household feels unwell, or are showing symptoms of COVID-19, please do not visit

If you wish to discuss any concerns you have, please call any time on 01223 675 900.  If you are advised not to visit please telephone for an update at any time.  Thank you for adhering to these restrictions, at such a difficult time.

Friday 27 March 2020 – appealing for help with PPE

Jane, Ward Manager at the Inpatient Unit in Cambridge, is appealing for your help to reach those who might be able to donate masks and gloves to our care teams.  As you will appreciate it is essential our nurses, doctors, healthcare assistants and consultants are equipped fully protective gloves and masks, when delivering care in the Inpatient Unit and in people’s own homes. If you are able to donate any PPE, please get in touch with by calling 01223 675900 or by emailing carly.love@arhc.org.uk

We would like to extend a huge thank you to Babraham Bioscience Technologies Ltd who generouslydonated hundreds of these essential pieces of personal protective equipment, last week.

Tuesday 24 March 2020 – Visitor restrictions Inpatient Unit (update)

Tracey, one of the Ward Sisters on our Inpatient Unit explains the restrictions which we have had to put into place, in response to the new government guidelines.This means our Inpatient Unit is restricted to two visitors per patient, and they must be close or immediate family only.  We are encouraging the use of digital means to connect where possible, rather than physical visiting. Those who do visit will need to observe strict hand hygiene rules.

Please note that these restrictions may be tightened at any point, should we need to react immediately in response to the current situation. Thank you supporting us by adhering to these restrictions, at such a difficult time. If you are unsure about whether you can visit, please call the Inpatient Unit team on 01223 675 900.

In case you are unable to watch the video for any reason, here is a transcript for you:

In order to protect our patients from the Coronavirus (COVID-19), we are taking precautionary measures to reduce movement in the Hospice, following the government guidelines. Our priority is to ensure that we take all necessary steps to minimise the risk of infection with Coronavirus (COVID-19) for patients, families, carers, staff, volunteers and visitors to the Hospice and aim to ensure that the Hospice remains open.

To enable us to do this we have had to introduce some restrictions for visiting:

• The Inpatient Unit is restricted to next of kin, close family and no more than two visitors

• If you or anyone in your household feels unwell or are showing any Coronavirus (COVID-19) symptoms as specified by the NHS, please do not visit and follow the government’s stay at home guidance

• If visiting, we ask you to respect social distancing whilst on the Inpatient Unit and to remain the room of the person you are visiting• Do not visit unless necessary

• Limit your time on the Inpatient Unit

• If children are wanting to visit, please discuss this with the nurse in charge

If we’re caring for your loved one and you’re advised not to visit, please call the Inpatient Unit on 01223 675 900 for up to date information and to discuss your situation. We realise that at this time there is a lot of uncertainty and anxiety and staff will happily answer any questions you may have. Thank you.

Tuesday 24 March 2020 – Update on changes to clinical services

We have made some further changes to delivery of clinical services in response to the newest guidance on COVID-19.  For details on our Inpatient Unit (and visitors), Hospice at Home and community services, Day Therapy, Patient & Family support and Bereavement Services, Lymphoedema Services, Outpatient Appointments and our telephone advice support for healthcare professionals please click HERE.

Monday 23 March 2020 – Closure of Hospice’s wider community services

We have had to temporarily close our charity shops, Bistro, Arthur’s Shed and cancel some training courses. For information on closures, cancellations, opening hours and replacement services (where relevant) please click HERE

Friday 20 March 2020 – Announcement from our CEO 

Further to the huge challenges coronavirus is creating, our CEO Sharon Allen explains how we are prioritising and maintaining our vital care and services, in this video. Thanks to your support and that of our colleagues, we will continue to support our community.  #TeamArthur – amazing, even in the most adverse circumstances.

In case you are unable to watch the video for any reason, here is a transcript for you:

Hello, my name is Sharon Allen. I’m the Chief Executive of Arthur Rank Hospice Charity in Cambridgeshire, with a very quick update to let you know what services are running here at the Hospice in these very challenging times. We are still taking patients onto our Inpatient Unit and visitors are welcome, subject to screening and please taking sensible precautions. We’re still providing our Hospice at Home and community services although, in line with many, we are moving as much provision as possible to telephone and online support.  We will still visit if a visit is needed and we are still providing overnight Hospice at Home care and support. We’ve had to take the difficult decisions to close our Day Therapy services although telephone support is still being provided. Our patient and family support services are still available, moving as much as possible to telephone and online support. We have had to close our Bistro to the public. We are still providing food for patients and families, and offering a take-away service. Our telephone advice support is running as usual for healthcare professionals.

If you’ve got any questions or queries at all, please get in touch with us through the usual channels. Together, we will work to support our community and I want to finish by saying a huge thank you to all of my colleagues who are being amazing in the most adverse circumstances.