Jenny, Inpatient Ward Manager

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Jenny Oakes, InPatient Unit Ward Manager at Arthur Rank Hospice Charity

Where & when do you work these days?

I work on the Inpatient Unit and manage 47 members of staff.

I work from 9.00am-5.00pm Monday to Friday.

I joined just as the second wave of COVID-19 was taking hold. I hit the ground running with the decision making and implementing of ever-changing guidance, increase of bed availability to assist the hospital creating interim beds & visitor testing to name a few!

Coming from a large acute hospital I was delighted to find a supportive and inclusive #Team Arthur. I felt listened to and valued straight away.

The Inpatient unit has 21 beds currently split into two different patient groups.

We care for up to 12 Specialist Patients. These patients can have very complex needs including symptom control and/or psychological and social needs. Family support is a very important part of the holistic care we give to patients and their loved ones. Our specialist patients can be admitted from the community or from a hospital setting, being referred in by a healthcare professional.

We have 9 nurse-led-bed patients, these are patients that have been admitted from Addenbrookes for the last days of their lives.

I work closely with the CUH palliative care team to manage the smooth running of the service and the collection of data to support evidencing the service.

Part of my role as manager also includes:

  • Management of nurses, healthcare assistants, ward clerks and housekeepers – recruitment/management of sickness/annual leave/rostering/training/appraisals
  • Attending meetings on the IPU teams behalf.
  • Overall management of PPE, data collection, audits & Sentinel’s to reflect, enhance and improve our service in the future.
  • Meet (virtually currently) with our finance team regularly to manage the budget.

I am never bored!

What has surprised you about what how you and/or your team have adapted since the pandemic hit?

There have been so many changes that have happened/evolved over my first 9 months. I have been, and still am, in awe of the overall positive ‘can do’ attitude my team have had during the many many changes we have had to embrace.

I also want to add, I have been amazed at the rapid response of the volunteer support we have needed at different points in the pandemic journey.

Best thing about what you do?

The best thing about what I do is working with the wonderful team I have on the Inpatient unit, collectively making a difference so many patients and their families!

I wake up every morning looking forward to coming into work and knowing we are making a difference!

Tell us an interesting fact about yourself that people might not know or be surprised to learn:

A random fact!? I have been trained by milliner Phillip Treacy how to wear a hat correctly!