Privacy Notice
As a responsible Charity, we value the trust you place in us when you share your personal and sensitive data.
We are committed to protecting the privacy of everyone who uses our services.
Our promise
We are committed to protecting the privacy of everyone who uses our services: as patients and carers or as employees and volunteers; and that of anyone who supports our work through fundraising, retail, visiting our Bistro, Education and Conference Centre or taking part in lottery activities.
It is our promise to you that we will be open and honest about how we use the information you have entrusted us with and how we recognise the importance of treating your data with care.
This policy explains who we are, what personal sensitive data we process, how and why we collect it, and who we share it with and why we do so. We will also explain the steps we take to keep your information safe and secure.
The Charity, as a data controller, are mandated by data protection legislation to process your personal and/or sensitive personal data safely and securely. We take our duty to be transparent seriously, particularly around the way we use your information and are committed to ensuring that we do so in a manner that is both lawful and respects your privacy.
Who are we?
Arthur Rank Hospice Charity is a charitable organization that provides services for people living with life limiting conditions alongside their family and loved ones. We are registered with the Information Commissioners Officer (ICO) Z689965X and a UK registered charity (charity number 1133354) in England and Wales and we are a company limited by guarantee (company registered number: 07086155). We also operate a trading company (company registered number 3059033).
Our registered office is:
Cherry Hinton Road Shelford Bottom Cambridge
CB22 3FB
We also have a centre in Wisbech, called:
The Alan Hudson Centre North Cambs Hospital
The Park Wisbech PE13 3AB
If you have concerns about how we are handling your information, that you do not wish to discuss with us, you can raise these with the Information Commissioner’s Office (0303 123 1113) click here for access to the ICO’s website.
Contact
Data Controller: Arthur Rank Hospice Charity, Cherry Hinton Road, Shelford Bottom, Cambridge, CB22 3FB (Registered Office).
Data Protection & IT Compliance Manager: Paula Creighton
Email: dataprotectionofficer@arhc.org.uk
Or call: 01223 675777 Mobile: 07940 499596
Read more about the data we process and store
What is ‘personal’ and ‘sensitive’ data and processing?
By personal data we mean any information that might allow you to be identified, such as your name, address, date of birth, credit card details, I.P. computer address, photo or video image (CCTV) or voice recording. For patients, some of this data will be sensitive and relate to their health and wellbeing, ethnicity, religious views, sexual and gender orientation.
Processing means any function that is performed with or on data, i.e. the collection of, the manipulation of, the use of, the sharing of and the storage/archiving of information that has been shared with us or collected on the behalf of Arthur Rank Hospice Charity.
Using our website
When you visit our website our servers record data about your internet browser, I.P. computer address (which is the unique numerical address given to every computer connected to the internet), the time and duration of your visit and which pages you looked at.
We also collect information about how our website is used and track which pages users visit when they follow links in Arthur Rank Hospice Charity emails.
Like many other websites, the Arthur Rank Hospice Charity website uses ‘cookies’ which are small files stored on your computer that allow websites to recognise you when you visit the next time. They store data about your browsing history but do not identify you as an individual.
We use this information to monitor and improve our website, services and activities which helps us to deliver a better more personalised service.
You can switch off cookies in your browser preferences but doing so may result in a loss of functionality when using our website.
For more information about what cookies are, and to see how we use them, please see our Cookie Policy page. This page also includes instructions on how to disable cookies if you do not want them to be used
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By using our website and services you agree to be bound by the terms of this statement.
Links to other websites. The Arthur Rank Hospice Charity website may include links to other sites, not owned or managed by us. We cannot be held responsible for the privacy of information collected by websites not managed by Arthur Rank Hospice Charity.
If you are 16 or under
In some circumstances, we may need to know if you are aged 16 or under and may refuse certain services, products, or events unless we have your parent/guardian’s permission.
Have a complaint?
If you believe that we have breached your privacy in any way, we urge you in the first instance to contact our Data Protection Officer at dataprotectionofficer@arhc.org.uk or call us on 01223 675777.
If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office at:
Information Commissioner’s Office Wycliffe House
Water Lane Wilmslow Cheshire SK9 5AF
Tel: 0303 123 1113 (local rate) or 01625 545 745 (national rate) Email: registration@ico.org.uk Website: https://ico.org.uk/
If you have any questions relating to this privacy policy or our data processing in general, please contact our Data protection officer: Sheena Fisher; tel: 01223 675803 or email dataprotection@arhc.org.uk
Updates to this policy
We will check this Privacy Notice at least once a year to make sure it is up-to-date and accurate, in line with changes in the law and that it adheres to best practice. If any changes are made, they will be shared on our website.
This version was published in Sept 2025