Understanding the needs and preferences of our Asian Community

  • 2 November 2020

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Volunteer Tina Shah in her role as volunteer Receptionist at the Arthur Rank Hospice

“All human beings need healthcare at some stage in their lives. Arthur Rank Hospice gives insight into care with compassion and dignity. Services like Day Therapy, the Bistro, hairdressing, complementary therapies, bereavement counselling and activities at the Arthur’s Shed are  a huge part of our well being.

End of life care is excellent,  delivered with lots of love, care, and positiveness. Chaplaincy services guide one’s spiritual needs.”  

Volunteer Tina Shah (pictured) explains why she started volunteering and why she likes the work that Arthur Rank Hospice Charity does.

March 2021 – read our news story with an update about our learnings, and steps we are now taking

As a Charity we feel passionately about ensuring our services are equitable and accessible to all. We want all of our community to feel comfortable using our facilities; whether that’s a visit to the Bistro, the Education Centre or to see a loved one. The Hospice is here for everyone.

Our Equality, Diversity and Inclusion Group is made up of colleagues and volunteers from across the Charity.  It’s aim is to embed equality, diversity and inclusion across the Hospice to ensure we provide inclusive and accessible services and create a diverse and inclusive workplace.

We have noticed, that as a group, fewer people from our Asian community are accessing our services.  We want to understand why this is and learn if there are things we could be doing differently. In order to do this, we have opened up a short, anonymous questionnaire, which will provide us with valuable insight into some of the ways we could improve access to our services.

We will learn from this process and plan to replicate and adapt it to later extend to other groups in our community, building on this valuable piece of work.

If you are a member of the Asian community in Cambridgeshire, we would be grateful if you would participate in the survey itself and share it widely with friends, family and networks, to help us reach as much of your community as possible.  We would also be grateful for any feedback you may be able to offer, both in terms of the survey itself and how we can ensure your whole community has access to it.

The closing date for the survey is the 23 November.  We look forward to sharing our results and action plan with you in January 2021.

If you would like to discuss any of the questions or the purpose of this engagement exercise, please contact Sharon Allen, CEO on sharon.allen@arhc.org.uk or 01223 675850