Service feedback - Arthur Rank Hospice Charity

1. Which virtual service did you use?*

2. During the pandemic, how have we kept in touch with you?*

3. Which healthcare professional have you had a telephone or video consultation with? (please select all that apply)*

4. Were you satisfied with the care/treatment that you were given during your consultation?*

Please tell us a little bit more about your response to question 4*

5. What did you feel was positive about your telephone/video consultation in comparison to a regular face to face meeting?*

6. What did you feel were the drawbacks to having a telephone/video consultation in comparison to a regular face to face meeting?*

7. Did you experience any IT issues whilst using telephone or video consultations?*

8. Would you be happy to have further telephone/video consultations in the future?*

Yes a blend of telephone and video consultations
Yes a blend of telephone/video consultations together with face to face meetings
Yes but only telephone consultations
Yes but only video consultations

Please tell us a little bit more about your response to question 8*

9. What advice would give to our healthcare professionals to help improve telephone/video consultations?*

10. Have you felt supported by Arthur Rank Hospice Charity during this pandemic?*

Please tell use a little more about your response to question 10*

11. If there is anything else you would like to tell us about your experience with telephone and video consultations, please do so here*

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Service feedback form