Main Reception Volunteer – Sunday mornings

Would you like a customer-facing role where you can meet new people? Then this is the role for you!

As a Reception Volunteer you will provide a welcoming out-of-hours reception service for all patients and visitors to the hospice.  Your duties will include:

• To undertake receptionist duties and receive all patients and visitors in a welcoming, pleasant and helpful manner, acting as an ambassador for the hospice
• To unlock and close the main door at the beginning and end of your shift (if not handing over to another volunteer)
• To take the phone off divert when starting the shift and putting it back on divert at the end of your shift
• To welcome visitors and patients to Arthur Rank Hospice. Ensure visitors to the IPU sign in at the IPU desk
• To record messages, unanswered queries or unresolved problems in the reception message book
• To receive, re-direct and make telephone calls in a prompt, polite and courteous manner, taking any necessary action or taking accurate messages as required, referring these to the appropriate person

 

To find out more download our role description. If you think this is the role for you click ‘apply now’ to apply online!

Arthur Rank Hospice is committed to inclusivity, respect, fairness, engagement and equality of opportunity for our patients and their families, our staff and trustees, our volunteers and our supporters. We value the strength that comes with difference and the positive contribution that diversity brings to our community. We want to ensure that our process and volunteering experience is as accessible as possible so please do let us know if we can support you in any way.