Education & Conference Centre Privacy Notice
This notice explains how we collect, hold, and process data about you, if you use our Education and Conference Centre or Library for venue hire, learning or training.
The Arthur Rank Hospice Education Team deliver education and training for clinical staff, and healthcare professionals working with palliative care patients and families. Our services include:
- Study days and bespoke education and training to health and social care professionals either in their care home, hospital or work setting or at the hospice’s Education & Conference Centre
- Library and information service for staff, volunteers, students and other health professionals
- Venue hire service for use of our meeting and conference facilities for NHS partners, charitable organisations and corporate clients
We are committed to protecting and respecting your privacy and aim to be transparent and open about how we collect, store and use your personal information.
Please note we reserve the right to access and disclose individually identifiable information to comply with applicable laws and lawful government requests, to operate our systems properly and to protect both our users and ourselves.
All our processes conform to the latest Data Protection legislation and our commitment to confidentiality. We keep our Privacy Policy under annual review and we will make you aware of any updates.
NOTE: The wording in this document reflects the requirements of the General Data Protection Regulation (GDPR), which will come into effect in the UK on 25 May 2018.
Read more about the data we process and store
What information do we collect about you?
Your name, contact details, job title and organisation
We may keep a record of our communication exchange
Education
Images of you in attendance at a training course (advance warning that filming will be taking place prior to your attendance and an opt out opportunity given before the session commences).
Event & Conference Centre
Information about your event/venue requirements and invoice details.
Library Service
Information about books you have loaned.
Financial details.
Where we collect your information
Information you give us (directly or through the devices you use to contact us).
How we use your information
To send you news about our education programme, library services or conference facilities.
Education
To process the course booking, allocate you a place and use the relevant details for funding and to process invoices.
to ensure refreshments are booked and that any requirements are met such as hearing loops or special dietary requirements.
To ensure you are applying for the relevant course.
Event & Conference Centre
To book meeting rooms.
To organise event services on your behalf.
Library Service
To provide library and information services, including loans of library resources, reminders and overdue notices and interlibrary loans and document supply.
Our lawful basis for collecting and using your information
Article 6 of the GDPR and the DPA state, we must have a legal reason to collect, keep and use your data. We rely on the following legal basis:
(1) (a) Consent
(1) (f) Legitimate interests
We process your personal data for our legitimate interests to allow us to run as a charitable entity effectively and in pursuit of our objectives. When we process your personal information for our legitimate interests, we make sure to consider and balance any potential impact on you and your rights under data protection laws. We will always ensure that your personal data will not be used where our interests are overridden by the impact on you.
Where we reply on consent as our lawful basis, you have the right to withdraw consent at any time, however this may have an adverse effect providing services.
We seek consent from the holder of parental responsibility when processing personal data relating to those under the age of 18.
Sharing your information
Unless required for statutory obligations, we will never share or sell your personal information with third parties for their own purposes. However, we do use trusted suppliers to help us deliver the best service in certain areas of our work.
These third parties may include: event registration platforms, newsletter distribution providers, NHS Library Services, third party support providers, other leading training provider.
Your rights
The law gives you several rights to control your personal data when it is used by us:
The right to be informed – this privacy notice is part of your right to be informed
The right of access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object
Rights in relation to automated decision making and profiling.
How long we keep your data
We will keep your information for as long as required to enable us to operate our services, but we will not keep your information for any longer than is necessary.
We will take into consideration our legal obligations when determining how long we should retain your information.
When we no longer need to retain your information, we will ensure it is securely disposed of, in line with our Data Retention Schedule.
Cookies and tracking
The Arthur Rank Hospice Charity website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorised as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyse and understand how you use this website.
These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may influence your browsing experience.