Supporter Privacy Notice
This notice explains how we collect, hold, and process data about you, if you support, fundraise for or donate to the Charity.
Read more about the data we process and store
What information do we collect about you?
We collect:
Your title, name, gender and date of birth, contact details and preferences
Family and spouse/partner details, relationships to other supporters.
Details of next of kin information, if you are taking part in an event or a challenge.
Card details/payment details
Your professional activities and employer details.
Gift aid status and records of donations and purchases.
Media articles about you or organisations associated with you.
Record of communications.
Where appropriate we may also ask your interests and motivation for supporting Arthur Rank Hospice Charity: we will never make this question mandatory and only want to know the answer if you are comfortable providing us with that information.
Where we collect your information
We collect your information from:
Information you give us
Entry/booking forms for events, activities or challenges
Forms submitted via our website
Information from fundraising third parties and partners
How we use your information
We use your information to:
Maintain your supporter record
Creation of a free will
Creation of a regular donation, such as a direct debit or standing order
To process payments or donations (card information is deleted automatically after processing)
To keep you informed of our work, the latest news and to ask for donations or other fundraising support in accordance with your contact preferences
To conduct research to support our activities
Our lawful basis for collecting and using your information
Under the GDPR and the DPA, we must have a legal reason to collect, keep and use your data. We rely on the following legal basis for processing your data:
Consent
Legal obligation
Legitimate interests
We process your personal data for our legitimate interests to allow us to run as a charitable entity effectively and in pursuit of our objectives. When we process your personal information for our legitimate interests, we make sure to consider and balance any potential impact on you and your rights under data protection laws. We will always ensure that your personal data will not be used where our interests are overridden by the impact on you.
Where we reply on consent as our lawful basis, you have the right to withdraw consent at any time, however this may have an adverse effect providing services.
Sharing your information
Unless required for statutory obligations, we will never share or sell your personal information with third parties for their own purposes. However, we do use trusted suppliers to help us deliver the best service in certain areas of our work.
These third parties may include: designers, print and fulfilment partners, challenge organisations, email campaign or direct mail/appeal providers.
Your Hospice Lottery which has its own Privacy Policy here.
Platforms used within our website, who hold registration data
Law enforcement bodies and/or regulatory entities, to comply with any legal obligation or court order
We may also have to share your donation information with HMRC in order, for example, to process Gift Aid.
How we protect your information
We adopt appropriate data collection, storage, and processing practices, including the use of multifactor authentication for remote access, to safeguard your personal and transactional data from unauthorised access, alteration, disclosure, or destruction on our website and systems.
We have security procedures, rules and technical measures in place to protect your data. Your data will be kept in a secure environment with access restricted on a need-to-know basis.
On occasions we use suppliers or third parties outside of the European Economic Area, We will ensure there are Standard Contractual Clauses (SCCs) in place which are standardised clauses, approved by the European Commission, that allow the transfers of data outside the European Economic Area (EEA).
Your rights
The law gives you several rights to control your personal data when it is used by us:
The right to be informed – this privacy notice is part of your right to be informed
The right of access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object
Rights in relation to automated decision making and profiling.
How long we keep your data
We will keep your information for as long as required to enable us to operate our services, but we will not keep your information for any longer than is necessary. We will take into consideration our legal obligations, tax and accounting rules when determining how long we should retain your information. When we no longer need to retain your information, we will ensure it is securely disposed of, in line with our Data Retention Schedule.
Cookies and tracking
The Arthur Rank Hospice Charity website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorised as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyse and understand how you use this website.
These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.